Last updated: February 14th, 2024

GENERAL

This Privacy Policy describes how AKRITRIM PET NUTRITION LLP (the “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from TOSHANDMORINDA.COM (the “Site”, or “Website”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

We collect your personal information and process your personal data in accordance with the IT Act, 2000 (21 of 2000) and other national and state laws that relate to the processing of personal data. Please read the following carefully to understand our views and practices regarding your personal data.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

AKRITRIM PET NUTRITION LLP is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

All partner firms and any third-party working with or for us, and who have access to personal information, will be expected to read and comply with this policy. No third party may access, or process sensitive personal information held by us without having first entered into a confidentiality agreement.

SECTION 1 – HOW WE COLLECT THE INFORMATION

1. From you directly and through this Site: We may collect information through the Website when you visit. The data we collect depends on the context of your interactions with our Website.
2. Through business interaction: We may collect information through business interaction with you or your employees.
3. From other sources: We may receive information from other sources, such as public databases; joint marketing partners; social media platforms; or other third parties such as:
   1. Updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily.
   2. Information about your interactions with the products and services offered by our subsidiaries.

SECTION 2 – INFORMATION WE COLLECT

1. We collect information primarily to provide better services to all of our customers.
2. We collect the following information from you when you use or signup on our Website:
   1. Basic contact details including your name, address, phone number, email.
   2. Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
   3. Account information including your username, password, security questions.
   4. Shopping information including the items you view, put in your cart or add to your wishlist.
   5. Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

3. When you visit our Site, some information is automatically collected. This may include information such as the Operating System (OS) running on your device, Internet Protocol (IP) address, access times, browser type, and language, and the website you visited before our Site. We also collect information about how you use Our products or services.
4. We automatically collect purchase or content use history, which we sometimes aggregate with similar information from other customers to create features such as Best Seller, Top Rated, etc.
5. The full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); cookie number; products and/or content you viewed or searched for; page response times; download errors; length of visits to certain pages; page interaction information (such as scrolling, clicks, and mouse-overs).
6. We automatically collect information using “Cookies”. Cookies are small data files stored on your hard drive. Among other things, cookies help us improve our Site, our marketing activities, and your experience. We use cookies to see which areas and features are popular and to count visits to our Site.
7. Most Web browsers are set to accept cookies by default. If you prefer, you can choose to set your browser to remove cookies and to reject cookies. If you set your browser to reject cookies, some features will be unavailable. For more information on how to reject cookies, see your browser’s instructions on changing your cookie settings.
8. By using this Website, you are agreeing that We may advertise your feedback on the Website and marketing materials.
9. We will retain your information as long as we require this to provide you with the goods and services and for such period as mandated by the laws concerned.
10. If you opt to receive marketing correspondence from us, subscribe to our mailing list or newsletters, enter into any of our competitions or provide us with your details at networking events, we may use your personal data for our legitimate interests in order to provide you with details about our goods, services, business updates and events.

SECTION 3 – HOW WE USE INFORMATION

We use the information we collect primarily to provide, maintain, protect, and improve our current products and services. We use the information collected through this website as described in this policy and we may use your information to:

1. Improve our services, Site and how we operate our businesses;
2. Understand and enhance your experience using our Site, products, and services;
3. Personalize our products or services and make recommendations;
4. Provide and deliver the products and services you request;
5. Process, manage, complete, and account for transactions;
6. Provide customer support and respond to your requests, comments, and inquiries;
7. Create and manage the online accounts you manage on our Website;
8. Send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages;
9. Communicate with you about promotions, upcoming events, and news about products and services;
10. We may process your personal information without your knowledge or consent where required by applicable law or regulation for the purposes of verification of identity or for prevention, detection, or investigation, including of cyber incidents, prosecution, and punishment of offences;
11. Protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.

SECTION 4 – DATA TRANSFER

1. Information about our users is an important part of our business and we take due care to protect the same.
2. We share your data with your consent to complete any transaction or provide any product or service you have requested or authorized. We also share data with our affiliates and subsidiaries, with vendors working on our behalf.
3. We may employ other companies and individuals to perform functions on our behalf. The functions include fulfilling orders for products or services, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, and providing customer service.
4. These third-party service providers have access to personal information needed to perform their functions but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Policy and as permitted by applicable data protection laws.
5. We release accounts and other personal information when we believe it is appropriate to comply with the law, enforce or apply our conditions of use, and other agreements, and protect the rights, property or safety of Us, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

SECTION 5 – COOKIES

1. To optimize our web presence, we use cookies. These are small text files stored on your computer’s main memory. These cookies are deleted after you close the browser. Other cookies remain on your computer (long-term cookies) and permit its recognition on your next visit. This allows us to improve your access to our site. This helps us to learn more about your interests and provides you with essential features and services, including:
   1. Keeping track of items stored in your shopping basket
   2. Conducting research and diagnostics to improve the content, products, and services
   3. Preventing fraudulent activity
   4. Improving security

2. Our cookies allow you to take advantage of some of our essential features. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your shopping basket, proceed to checkout, or use any products or services that require you to sign in.
3. Approved third parties also may set cookies when you interact with Our services.
4. Third parties include search engines, providers of measurement and analytics services, social media networks, and advertising companies.
5. Third parties use cookies in the process of delivering content, including ads relevant to your interests, to measure the effectiveness of their ads, and to perform services on our behalf.
6. You can prevent the storage of cookies by choosing a “disable cookies” option in your browser settings. But this can limit the functionality of our services.

SECTION 6 – DATA SECURITY

1. We take due care to protect customer data. Technical measures are in place to prevent unauthorized or unlawful access to data and against accidental loss or destruction of, or damage to, data. The employees who are dealing with the data have been trained to protect the data from any illegal or unauthorized usage.
2. We work to protect the security of your information during transmission by using Secure Sockets Locker (SSL) software, which encrypts the information you input. SSL allows sensitive information such as credit card numbers and login credentials to be transmitted securely.
3. We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information.
4. We take reasonable steps to help protect your personal information in an effort to prevent loss, misuse, unauthorized access, disclosure alteration and destruction. It is your responsibility to protect your user names and passwords to help prevent anyone from accessing or abusing your accounts and services. You should not use or reuse the same passwords you use with other accounts as your password for our services.
5. It is important for you to protect against unauthorized access to your password and your computers, devices, and applications. Be sure to sign off when you finish using a shared computer.
6. The information you provide to us is shared on our secure servers. We have implemented appropriate physical, technical and organizational measures designed to secure your information against accidental loss and unauthorized access, use, alteration, or disclosure. In addition, we limit access to personal data to those employees, agents, contractors, and other third parties that have a legitimate business need for such access.
7. Information collected from you will be stored for such period as required to complete the transaction entered into with you or such period as mandated under the applicable laws.

SECTION 7 – USER GENERATED CONTENT

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

SECTION 8 – THIRD PARTY WEBSITES AND LINKS

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

SECTION 9 – SOCIAL NETWORK PLUGINS

This Website incorporates plugins and/or buttons for social networks, in order to allow easy sharing on your favourite social networks. These plugins are programmed so as not to set any cookies when assessing the page to safeguard the privacy of users. Cookies may be set if you make voluntary use of the plugin. The collection and use of information obtained by means of the plugin are governed by the respective privacy policies of the social networks.

SECTION 10 – SHARING OF PERSONAL INFORMATION

We do not share your personal data with third parties without your prior consent other than:

1. With third parties who work on our behalf provided such third parties adhere to the data protection principles set out in the IT Act, 2000 (21 of 2000) and other applicable legislation, or enter into a written agreement with Us requiring that the third party provide at least the same level of privacy protection as is required by such principles;
2. To comply with laws or to respond to lawful requests and legal process;
3. To protect the rights and property of Us, our agents, customers, and others including to enforce our agreements, policies, and terms of use;
4. In an emergency, including to protect the personal safety of any person; and
5. For the purpose of a business deal (or negotiation of a business deal) involving the sale or transfer of all or a part of our business or assets (business deals may include, for example, any merger, financing, acquisition, divestiture, or bankruptcy transaction or proceeding).

SECTION 11 – CHILDREN

If you are under 18, or the age of majority in the jurisdiction in which you reside, you may only use Our Website with the consent of your parent or legal guardian. In any case, We will not be liable for any cause of action that arose due to non-compliance with this section.

SECTION 12 – CHANGES TO THIS POLICY

We may change this policy from time to time. If we make any changes to this policy, we will change the “Last Updated” date above. You agree that your continued use of our services after such changes have been published to our services will constitute your acceptance of such revised policy. 

SECTION 13 – NEWSLETTER

Following your subscription to the newsletter, your email address is used for our advertising purposes until you cancel the newsletter again. Cancellation is possible at any time. The following consent has been expressly granted by you separately, or possibly in the course of an ordering process: (I am accepting to receive newsletters from this website), you may revoke your consent at any time with future effect. If you no longer want to receive the newsletter, then unsubscribe by clicking on the unsubscribe option given in the email footer.

SECTION 14 – YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

1. Right to Access/Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
2. Right to Delete: You may have a right to request that we delete personal information we maintain about you.
3. Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
4. Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
5. Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
6. Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
7. Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
8. Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

SECTION 15 – CONTACT DETAILS

Should you have any questions about our privacy practices or this Privacy Policy or any grievances with us, please contact us with a thorough description and we will try to resolve the issue for you.

AKRITRIM PET NUTRITION LLP
F-402, Tower-2, Adarsh Palm Retreat,
Devarabisanahalli, Bengaluru 560103,
Karnataka, India

LLPIN: ACD-6743
GSTIN: 29ACDFA6980E1Z8

Phone number: +91 789 209 5617

Email: hello@toshandmorinda.com